So as the title suggests that’s my view today “FUCK Ethiad” - the worlds best airline “apparently” - so, I’d booked a ticket, Dublin to Frankfurt, Frankfurt to Abu Dhabi and Abu Dhabi to Bangkok ( I know what a shitty route, I don’t know WHAT I was thinking even booking it !!)
So, Ethiad booked me on their partner airline ( air lingus) for the first leg - who ended up being an hour late departing, but who managed to cut that down to about a 40 minutes of a “late delay” - resulting in a tight 40 minute transfer time - tight but certainly more than doable - I however to be sure When on board I suggested to the air lingus crew they might want to call ahead and let the next crew know that myself and several other passengers WERE coming. “Oh no, no need sir”.... however the closer ( and later ) we got they conceded and did that and so there was a member of airport staff waiting for us at the gate - who was beyond useless !
She took us all - at a walking pace - towards passport control and then just stood there. Eventually we asked “so what you have us fast tracked here or what ?” to which she cheekily replied “I don’t know why you’re standing here, I can’t help you with passport control”. At this stage realising she was useless I gave up on her and RAN on towards the gate only for them to literally almost close the door in my face as I arrived !!
Some large German Ethiad “customer service” manager was then physically placed in front of me explaining loudly that I would NOT be allowed to board as “I” had missed my flight ! Needless to say a VERY frank exchange of views then took place with me reminding them it was their ( and their partners ) crap service that had caused the issue not us passengers ! Either way we were all denied boarding.
We were then then instructed to go get our backs from a particular carousel, we went there and it and all others were empty - as was the airport which was closing in 35 minutes ! Eventually we found one guy who didn’t even work for any airline but for the baggage handlers and he told us “honestly” - you’re screwed as our luggage system stops at 11pm, but don’t worry your bags will go to secure storage and you’ll just have to come to collect them again tomorrow.
We then had had to go to a different terminal to find the ONE air lingus agent guy left in the whole airport who we hoped could find us a hotel, which eventually he did. I should point out while all this was going on I called Ethiads “customer service” line and they couldn’t have cared less and their answer was “go talk to air lingus, it’s their problem ( at nearly 11pm when their desk was totally unmanned and the airport closing !)
Cut a long and stressful story short we were sent to a random hotel, had to come back to the airport this morning / only to find that our bags had in fact been left sitting on a carousel ALL NIGHT unsecured until the morning shift started ! And then we had to fight all over again to get redirected on another airline flying direct to Bangkok - so I’m now siting at the gate waiting to board the next Thai Airways flight and hoping my luggage is following me !
So, apologies for the long post but as I said at the start FUCK Eithad Airways and their TOTAL lack of ANY customer service or care ! They’ll be hearing from me on my return !
As others have mentioned though thank GOD I HAD booked ONE THROUGH TICKET and not deprecate journeys or I would have been TOTALLY screwed !Similar Threads:
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Originally Posted by Nirish guy
