Which in my experience, across the EU, have about a 30-50% failure rate as the placement of your passport is absolutely crucial.Originally Posted by Andaman!
Placing the photo page on the glass the right way up (which some people don't even manage) is not enough : the glass area is larger than the detection area and you have to ram the edge of the photo page hard against the far edge of the glass area for your passport to be read.
Even then a considerable number of passports still fail to be read by the software. I read somewhere that the "chip" in the passport can fail and if it does it's tough titty and you'll be expected to fork out for a fresh passport.
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