I recently visited this hotel again two times in the month of February,what a shame its gone down hill, i have been staying here for almost 10 years on various visits, what i noticed this time was half the staff have gone, arrived in a taxi and no one there to take or help with bags all busy doing a multiple of tasks and jobs, reception looked bare,no flowers , no cards ready like they use to be , no welcome drink,no fruit in rooms, breakfast service was slow ,i always stay in the surrawong room which is more exp,the shower was broke.
there must be a better value hotel close by, the prices are still the same here but you are certainly not getting the service that was ofererd before, i have just recieved a email from a friend who has opted out to a different hotel because he said the service was not the same for the price they are charging.