Obviously, I don't actually think you're going to provide me with root access to the SGT server. Actually, I did have root for a while there, while the board was under Surfcrest's control.
Nonetheless, don't tell me this is a difficult problem to resolve. That's just stupid. You could contract this problem out to a $5/hour guy in India, and we would have it solved in an hour.
Don't be stupid.
Again, what do you think would happen if I tried pawning off these bullshit excuses on my own clients? I'd be immediately fired, and out of work, and rightfully so. Don't sit here and say this is a really complex technical issue that takes time to resolve, because we both know that's simply not true.