I found the Rutnin faciities and staff very good. The main problem was that appointment times were never kept. I frequently had to wait 45 minutes after an appointment time made months earlier. When I once had to wait 75 minutes, I asked the staff on duty why. She said they were very busy, a ridiculous answer as that was very obvious. I then asked what was the point of appointment times and why they had not contacted me by phone or sms to suggest I come an hour later? I was met with a typical Thai blank stare!